Founded in 1994, NPGX have a team of highly skilled IT professionals with the sole aim of providing successful IT business support and solutions geared towards consistently meeting customers IT goals and needs. We pride ourselves on our professionalism, strong relationships, consistency in delivering exceptional services and solutions, reducing business overheads and increasing productivity.
As a small to medium business ourselves, we have a true understanding of the importance of reducing costs together with meeting and striving to exceed customer expectations. We become your Technology Partner by offering you expert advice, and sound solutions with trusted relationships.
Carbon footprint reduction and accounting are set to impact heavily on the way we live and do business. It’s everyone moral and social responsibility to reduce their carbon admissions at home and in the office.
Applying Intel vPro Technology with NPGX gives clients a way to address power management and support Green IT initiatives at the user end.
Studies suggest that 40% of global IT carbon emissions come from workstations and laptops. With roll outs of Intel vPro Technologies, NPGX is able to deploy optimised power schemes for all workstations and laptops on client networks.
NPGX has a consistent process of consolidating and centralising client server farms. Our aim is to reduce the number of servers to increase processing utilisation, reduce power consumption, and improve reliability and manageability.
NPGX chooses to promote IT solutions from industry leading technology companies such as AMD, APC, HP, IBM, Intel and Microsoft that are members of the Green Grid global consortium.
ROHS is a European Union (EU) directive that restricts the use of six very hazardous substances used in electronic equipment. The removal of these materials from production and e-waste will reduce the health risks of exposure.
“As a large multinational Wholesale and Distribution company, with a fast growing third party Retail sector, our business needs a multitude of varied IT services to support head office operations in various countries and a fast growing branch network. Working hand-in-hand with our internal IT department, NPGX caters to all our IT needs from Servers to Workstations to Networks. Without NPGX supporting our Operations, our business would not be able to continue its growth to becoming one of Australia’s largest Wholesale and Distribution companies.”
CIO, Large Australian-based Multinational Company
NPGX has provided us with IT services locally and has worked with our Global IT Team for over a year. They ensure we get rapid IT response being flexible and accommodating to our needs so that we can focus on our core business. We have found the team extremely professional, knowledgeable, friendly and has a great attitude towards Customer Service. They have been crucial for the start-up of our operations in Australia to be smooth and we strongly recommend them to other businesses.”
CTO, Multi-national Industrial Goods
“We have been a client of NPGX for the past 3 years having ceased performing internal IT support ourselves. NPGX's work is of high quality with quick response times and the Unlimited remote support service covered by the fixed cost monthly retainer always works in our favour. All in all, our decision to move to NPGX for our 50+ branches across Australia has resulted in cost savings and a healthy benefit to our bottom line.”
CIO, Large Australian Based Retail chain
“NPGX has provided our SME with timely and consistent service for over three years. They have been responsive when issues arise and reasonable with time and excess charges. NPGX provides our business the peace of mind and expertise we need. Our business does not have the scale to have these resources in-house and NPGX is a reasonably priced Australian based solution for our e-commerce and web server maintenance needs.”
CEO & Owner, Popular On-line e-Commerce site
With certified Microsoft professionals at hand and a full range of Microsoft product support, your business is in safe hands. Supporting Windows, Office, Office 365 and the various suite of Microsoft applications. Learn More
Red Hat is an American multinational software company providing open-source software products to the enterprise community. With certified Red Hat professionals and over 20 years experience in the management of Red Hat Linux and other Red Hat Technologies, NPGX has the right solutions and support for you. Learn More
CentOS (abbreviated from Community Enterprise Operating System) is a Linux distribution that provides a free, enterprise-class, community-supported computing platform which aims to be functionally compatible with its upstream source, Red Hat Enterprise Linux (RHEL).
Ubuntu is a Debian-based Linux operating system and distribution for personal computers, smartphones and network servers. It uses Unity as its default desktop environment. NPGX has extensive Linux multi-flavour experience so your Linux infrastructure is managed by some of the best people in the industry. Learn More
Proxmox VE, is a complete open-source server virtualisation environment and management solution, based on KVM and container virtualisation. Its rock solid with a Web management interface and can cluster with High Availability for Virtual Machines hosting Windows and Linux. Learn More
Client A: Migration to NPGX
NPGX was approached by Client A a few months prior to the managed services suppliers contract expiration and was asked to review invoices and services supplied to Client A and asked to supply a quote for the same services.The breakdown was as follows:
Discounted at 40% – Managed Services
Discounted at 75% – Email Hosting and Spam Filtering
Discounted at 20% – DNS Hosting
Discounted at 20% – Domain Name Registrations
Discounted at 34% – Co-Located Server Hosting
Discounted at 50% – Private Network to Branches
Bottom line savings for Client A migrating to NPGX
$350,000 per year in savings
$1.5m in savings over Client A’s 3 year term
NPGX value added services (not supplied by original supplier):
24×7 on call and standy services for emergency issues
Pro-active monitoring of all network connected devices
Management of all mobile devices including Blackberry, iPhone, iPad and Android services
Management of software updates and SOE policy enforcements
Client B: Migration to NPGX
NPGX was contacted by Client B who was looking for an alternative supplier for IT support. Client B was accustomed to time and materials billing, i.e. being charged each time support or assistance was requested.
NPGX supplied two options which included:
1. Discounted time and materials billing, with a varied monthly cost.
2. NPGX managed services with fixed monthly costs which included:
Unlimited remote support during business hours
24×7 Pro-active support and maintenance
24×7 Monitored Anti-Virus
24×7 Monitored Anti-Malware
24×7 Monitoring of all network connected devices
Automated windows security patching of all servers and workstations
Vault local and remote backups
Transparency through Time-track monthly reporting
Cost analysis through Time-track monthly time tracking reports.
Bottom line benefits for Client B contracting to Managed Services:
* A fixed monthly cost, no surprises or budget blowouts
* Unlimited remote support so all PC, server and network problems were raised and resolved without concern for time constraints
* Pro-active maintenance resolving potential issues before they had a business impact
* A more stable computer and network environment allowing Client B to concentrate on doing business.
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